The first time UPS drivers experience the vehicle and experience we built for them. An exciting day!
My role & team mission
Our vehicles are embedded with a lot of technological elements - which my team and I are attempting to humanise and make inclusive. This is done by orchestrating all vehicular/service interactions whether it’s via visuals, light, sound, haptics into something meaningful - which we hope positively impacts adoption & continual use in busy cities.
Prototyping in-vehicle multimodal interactions in VR, before development and breakdown into testable features.
Entry interaction design with UWB, bluetooth and NFC range finding. Taking a set of ideas from concept to production.
Principle tasks as a design lead
1. Working with research teams, investigating how vans are used and setting the tone of what the van should feel like, with design principles and mindsets that need to be considered - for industrial design and engineering.
2. Designing signature Arrival experiences and orchestrating all the multi-modal interactions with the touch-points used by companies/drivers/fleet personnel (eg. Locking/charging etc with light/sound/haptic feedback).
3. Validating/iterating prototypes of designed interactions - on bucks or beta/gamma vehicles. Making sure human feedback is taken into account in every stage of technological development .
4. Working closely with engineering teams to make our thinking real and manufacturable - taking into consideration cost and tech constraints.
From bucks to beta/gamma vehicles, going right into production - our aim is to make commercial drivers’ lives a little bit better & stress free, as they undergo long and hard hours doing their jobs. One small step to electrifying all commercial vehicles!!
EV charging: Using VR to explore charging interactions & Micro-interactions, before taking it into physical prototyping.
My team and I made sure our technology and services are human centric & inclusive - through research and constant prototyping/validation with users of our vehicles.
User research with Beta Vans in UPS Camden - seeing designs in action and getting feedback.
Working with my squad investigating Beta Van experience with regular drivers.
Influencing all the physical/digital touch-points both in the interior and exterior.
Making sure charging interactions are understood and do not cause unnecessary confusion to van handlers in depots.
From keyfobs to van lights/sounds - we make sure our feedback systems vehicle make users are & feel safe and secure while using our vehicles on the go.
Arrival Van Beta, out on the streets.